Frequently Asked Questions

What do I bring to my initial appointment?

It is important to bring your Private Health Insurance card if you wish to claim using your Private Health Insurance via Hicaps. Please also bring all relevant information including referrals and imaging if relevant. If you are attending an exercise session please wear comfortable exercise clothing. We also require that you bring socks to all exercise sessions for hygiene reasons when sharing equipment in classes. For an initial appointment we ask that you arrive 5 – 10 minutes prior to fill out any necessary paperwork.

Do I need a referral to see a Physiotherapist or Dietitian?

No, private patients do not need a referral to see a Physiotherapist or Dietitian. If you have been referred by a GP or specialist it is really important to bring their referral and contact details so we can liaise with them regarding your management. Medicare, TAC and Workcover patients will also require a valid referral.

Do I need a referral if I am attending under Enhanced Primary Care / Chronic Disease Management?

If you wish to attend under the Enhanced Primary Care/Chronic Disease Management scheme you will require a valid referral from your GP prior to your appointment. You may be eligible for a maximum of 5 sessions per calendar year and your GP will determine if you are an eligible candidate. Please be aware there will be a gap payment charged for Physiotherapy services. Dietetics services may be bulk billed with a valid referral. Please call 9077 2885 for more information or visit the Chronic Disease Management / EPC patient guidelines on the Department of Health website.

Do I need to pay for the visit at the time?

Yes, payment is required on the same day of service. We do provide Hicaps on site. Please note that Private Health Insurance usually only provides a partial rebate of the fee charged, depending on your level of cover. For more information call your private health fund.

Do you treat Workcover and TAC patients?

ZEST Physio Pilates Health accepts Workcover and TAC patients with no out-of-pocket expense. To qualify for this service we do require your acceptance letter confirming eligibility and case numbers to prove that you are covered. You may be required to fill in paperwork according to Workcover and TAC requirements in your first session.

What should I do if I can’t make my appointment?

Please phone the clinic 24 hours prior to your appointment if you wish to cancel or change your appointment. A cancellation fee of 100% applies after this period. This cancellation policy is applicable to all services at the clinic. In the case that you are on a Physio Group Exercise pack and fail to give us 24 hours notice of your cancellation you will forfeit that session. Thank you for your understanding of our policy and respect of your physio here.

Should you have any further queries please do not hesitate to email reception at or call us directly on 03 9077 2885.