Frequently Asked Questions

What do I bring to my initial appointment?

It is important to bring your Private Health Insurance card if you wish to claim using your Private Health Insurance via Hicaps. Please also bring all relevant information including referrals and imaging if relevant. If you are attending an exercise session please wear comfortable exercise clothing. We also require that you bring socks and your own towel and a water bottle to all exercise sessions for hygiene reasons.

For an initial appointment, we ask that you arrive 5 –10 minutes prior to fill out any necessary paperwork.

For the safety of all, each attendee > 12 years of age will need to show evidence of one of the following:

  • Vaccination certificate
  • Negative Covid Test from within 72 hours of your appointment time.

Do I need a referral to see a Physiotherapist or Dietitian?

No, private patients do not need a referral to see a Physiotherapist or Dietitian.

But if you have been referred by a GP or specialist please bring their referral and contact details so we can liaise with them regarding your management

Do I need a referral if I am attending under Enhanced Primary Care / Chronic Disease Management?

If you wish to attend under the Enhanced Primary Care/Chronic Disease Management scheme you will require a valid referral from your GP prior to your appointment. You may be eligible for a maximum of 5 sessions per calendar year and your GP will determine if you are an eligible candidate. Please be aware there maybe a gap payment charged for some Physiotherapy services. Dietetics services may be bulk billed with a valid referral. Please call 9077 2885 for more information or visit the Chronic Disease Management / EPC patient guidelines on the Department of Health website.

Do I need to pay for the visit at the time?

Yes, payment is required on the same day of service. We do provide Hicaps onsite. Please note that Private Health Insurance usually only provides a partial rebate of the fee charged, depending on your level of cover. For more information please call your private health fund.

Do you treat Workcover and TAC patients?

ZEST Physio Pilates Health accepts Workcover and TAC patients with no out-of-pocket expense. To qualify for this service we do require your acceptance letter confirming eligibility and case number to prove that you are covered. You may be required to fill in paperwork according to Workcover and TAC requirements in your first session.

What should I do if I can’t make my appointment?

Please phone us to let us know so that we can reschedule you for an appropriate time. Given our current uncertain times, we have waived our Cancellation fees at present as we would prefer that you cancel if you are unwell, or have had any close contact with any Covid cases.

However, we hope that you appreciate the more notice that you provide us with the great chance that someone else will be able to use that appointment spot.

What safety changes are in place given the current Covid settings?

We are aiming to provide as safe and healthy an environment as possible at Zest.

All of our staff and practitioners are fully vaccinated, and any attendees in our class settings are required to be as well.

For our individual clients we offer the choice of providing us with evidence of one of the following:

  • Covid vaccination certificate, or
  • Negative Covidtest –from within the 72 hours prior to your appointment.

All attendees are required to check-in via our QR code and wear a correctly applied Face mask within the clinic at all times.

Our practitioners are well versed in hand hygiene, regular cleaning of touch surfaces, and one use linen changes at all times.

Should you have any further queries please do not hesitate to email reception at or call us directly on 03 9077 2885.